Privacy Policy

Carsfleet Rental is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, booking platform, and vehicle rental services (collectively referred to as the “Services”).

1. Information We Collect

We may collect the following categories of information when you use our Services:

1.1 Personal Information

• Name, email address, and phone number.
• Government-issued identification such as driving license details.
• Billing and payment information.
• Date of birth and age verification details.
• Any additional information voluntarily provided during booking or communication.

1.2 Usage & Technical Information

• IP address, browser type, and device information.
• Website usage data including pages visited and interactions.
• Location information when enabled for service purposes.

1.3 Collection of Location Data

Location data may be collected to provide vehicle tracking, navigation assistance, operational efficiency, and compliance with rental agreements.

1.4 Collection of Video Data

Some vehicles may be equipped with dash cameras for safety and security purposes. These systems may record exterior video footage and limited audio inside the vehicle strictly for security, compliance, and legal investigation purposes. Data is accessed only when required for safety concerns or legal matters.

2. How We Use Your Information

2.1 Service Management

• Process bookings and rental transactions.
• Verify identity and eligibility.
• Provide customer support.

2.2 Service Improvement

• Analyze user behavior to enhance service quality.
• Personalize customer experience.

2.3 Communication

• Send booking confirmations and service updates.
• Provide promotional communications where legally permitted.

3. Information Sharing

3.1 Service Providers

We may share information with trusted third-party service providers who assist in payment processing, IT support, or operational management.

3.2 Legal Compliance

We may disclose information if required by law or to protect the rights, property, and safety of Carsfleet Rental, our customers, or authorities.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or misuse.

5. Your Rights & Choices

5.1 Access & Updates

You may request access, correction, or deletion of your personal information by contacting us.

5.2 Marketing Preferences

You may opt-out of promotional communications at any time.

5.3 Cookies

You can manage cookie preferences through your browser settings.

6. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

7. Policy Updates

Carsfleet Rental reserves the right to modify this Privacy Policy in accordance with business requirements or Government of India regulations. Continued use of our Services constitutes acceptance of the revised policy.

8. Intellectual Property

All website content including text, graphics, logos, and images are the exclusive property of Carsfleet Rental. Unauthorized use or reproduction is prohibited.

9. Trademarks

The name “Carsfleet Rental” and associated logos are protected under applicable trademark laws. Unauthorized usage is strictly prohibited.

10. Disclaimer

While we strive to ensure accuracy of information on our website, Carsfleet Rental does not guarantee completeness or reliability of all content.

11. Limitation of Liability

Carsfleet Rental shall not be liable for any direct or indirect damages arising from use of the website or services.

12. Jurisdiction

This Policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of courts located in Prayagraj, Uttar Pradesh.